Hey Mikael,
Thanks for the feedback! We thrive on it - it’s super helpful for us to improve.
Our team investigated, and I want to apologize. It seems you received a delayed notification with this order.
While you did receive the order now (thanks for letting Natalie know!), I’d like to fix this communication issue in the future.
I know that it arrived on 26th October at your pickup point. But, you didn’t receive an email notification about this until 1st November. It seems Postnord sent a paper notice only which took time (whereas they usually send an email immediately).
We've reached out to them to check what happened and hopefully get them to ensure that emails go out in the future. This way I hope we can prevent this delay in the future (for you or anyone else).
All the best,
Damien
